Dial 111 on your phone and choose English. Speak clearly to the bot and tell it what you want to do (e.g., "Balance Inquiry," "Activate Roaming").

Dial *111# on your phone.

Download the "My Econet App" from your app store.

For mobile money services, use the EcoCash App or dial *151#.

• Dial 111 and choose English
• Say: "Balance Inquiry"
• The system will tell you your Airtime (MA) and Data balance in ZWG and USD

USSD: Dial *111# and select "Balance Enquiry"

My Econet App: Open the app - your balances are shown on the main screen

• Dial 111 and choose English
• Say: "Deactivate Out-of-Bundle Browsing"
• Confirm your phone number (MSISDN)
• Enter the OTP sent to your phone
• Confirm deactivation - you'll receive a success notification

• Dial 111 and choose English
• Say: "Activate Out-of-Bundle Browsing"
• Confirm your phone number (MSISDN)
• Enter the OTP within the allowed time
• Confirm activation

• Dial 111 and choose English
• Say: "Activate Roaming" or "Deactivate Roaming"
• Enter your phone number (MSISDN)
• Enter the OTP sent to your phone
• Confirm - you'll be informed of success

• Dial 111 and choose English
• Say: "I have an over-scratched card"
• Enter the 5 visible consecutive digits
• Enter the Serial Number
• Enter the Batch Number
• The system will provide the correct recharge key

Find out if your card is Active, Used, Expired, or Locked

• Dial 111 and choose English
• Say: "Query recharge card status"
• Provide either the Recharge Key or Serial number
• The system will tell you the status

Transfer airtime in USD or ZWG

• Dial 111 and choose English
• Say: "Transfer airtime"
• Enter the Currency, Amount, and Recipient
• Confirm the transfer

• Dial 111 and choose English
• Say: "Query roaming partners"
• Specify your query (e.g., "roaming partners in Botswana")
• Details of the roaming partner will be returned

• Dial 111 and choose English
• Say: "Query shop details"
• Specify your query (e.g., "directions to Joina Shop" or "shops in Harare")
• Details of the shop will be returned

For when you've locked your SIM card or need phone security numbers

• Dial 111 and choose English
• Say: "Retrieve PIN or PUK"
• Enter your selfcare PIN when prompted
• The system will share your PIN and PUK

Log complaints for data or SMS issues directly with the bot

• Dial 111 and choose English
• Say: "Log a Network complaint"
• Provide the requested complaint details
• Specify the category: "data" or "SMS"
• You'll receive a reference number (ticket) - keep it handy!

Buy daily, weekly, or monthly bundles anytime

• Dial *143#
• Choose "Data Bundles"
• Select bundle type (daily, weekly, or monthly)
• Choose your preferred bundle size
• Confirm your purchase