The *111# Self-Care
This provides access to all Econet services on the go, without requiring data and at no cost. If you lose your SIM card, simply dial *111# and follow the prompts to enrol and swap your SIM without needing to visit a physical store. Sharing airtime with friends and family has never been easier and quicker with our self-care platform.
The *111# Self-Care
This option provides access to all Econet services on the go, without requiring data and at no cost. If you lose your SIM card, simply dial *111# and follow the prompts to enrol and swap your SIM without needing to visit a physical store. Sharing airtime with friends and family has never been easier and quicker with our self-care platform.
Additional services
Here are some prepaid customer benefits:
- Retrieving your PIN and PUK
- Managing scratch cards
- Reporting network issues
- Updating customer registration details
- Purchasing bundles and providing feedback conveniently in one place
Additional services
Here are some prepaid customer benefits:
- Retrieving your PIN and PUK
- Managing scratch cards
- Reporting network issues
- Updating customer registration details
- Purchasing bundles and providing feedback conveniently in one place
My Web Self-Care
My Web Self-Care enables you to sign up for prepaid and post-paid internet self-care services. Subscribers can conveniently seek assistance remotely through the online portal at https://paida.econet.co.zw/gaia/.
My Web Self-Care
My Web Self-Care enables you to sign up for prepaid and post-paid internet self-care services. Subscribers can conveniently seek assistance remotely through the online portal at https://paida.econet.co.zw/gaia/.
Key features
Here are some prepaid customer benefits:
- Accessing their call history
- Retrieving their PIN and PUK logging queries
- Transfer Buddie airtime to others
- Browsing the portal is free for those using an Econet SIM card and internet services
Key features
Here are some prepaid customers benefits:
- Accessing their call history
- Retrieving their PIN and PUK logging queries
- Transfer Buddie airtime to others
- Browsing the portal is free for those using an Econet SIM card and internet services
Yamurai
Yamurai is the WhatsApp Chatbot Virtual Assistant from Econet Wireless, reachable by sending messages to the WhatsApp number +263 781 222 000.
Yamurai
Yamurai is the WhatsApp Chatbot Virtual Assistant from Econet Wireless, reachable by sending messages to the WhatsApp number +263 781 222 000.
Key features
- This multi-lingual assistant can communicate in Shona, Ndebele, English, and other recognised languages.
- It offers guided interactions through predefined buttons, making it easy for customers to access automated services 24/7.
- This AI-driven tool helps with tasks such as SIM replacement, international prepaid roaming, checking data bundle balances, retrieving PIN & PUK codes, addressing over-scratched cards, managing out-of-bundle browsing, reporting network issues, and transferring airtime.
- You can also provide feedback via the platform at https://feedback.econet.co.zw/WwshGov
Key features
- This multi-lingual assistant can communicate in Shona, Ndebele, English, and other recognised languages.
- It offers guided interactions through predefined buttons, making it easy for customers to access automated services 24/7.
- This AI-driven tool helps with tasks such as SIM replacement, international prepaid roaming, checking data bundle balances, retrieving PIN & PUK codes, addressing over-scratched cards, managing out-of-bundle browsing, reporting network issues, and transferring airtime.
- You can also provide feedback via the platform at https://feedback.econet.co.zw/WwshGov
