Call Yamurai on 111
Got a question? Yamurai is there, easy to reach, quick to respond, and always on call. Your main helper, the Yamurai Voice Bot, listens to what you need, so there are no long waits. No need to call customer care, just speak, and get instant, 24-hour AI-powered assistance designed to make your experience faster, smarter, and more efficient. Here you will find quick, easy steps to help you manage your Econet services, all by yourself from wherever you are.
Welcome to your Econet self-care guide
Dial 111 on your phone and choose English. Speak clearly to the bot and tell it what you want to do (e.g., "Balance Inquiry," "Activate Roaming").
Dial *111# on your phone.
Download the "My Econet App" from your app store.
For mobile money services, use the EcoCash App or dial *151#.
- Dial 111 and choose English
- Say: "Balance Inquiry"
- The system will tell you your Airtime (MA) and Data balance in ZWG and USD
USSD: Dial *111# and select "Balance Enquiry"
My Econet App: Open the app - your balances are shown on the main screen
This protects your airtime from being used for data when your bundles run out.
- Dial 111 and choose English
- Say: "Deactivate Out-of-Bundle Browsing"
- Confirm your phone number (MSISDN)
- Enter the OTP sent to your phone
- Confirm deactivation - you'll receive a success notification
- Dial 111 and choose English
- Say: "Activate Out-of-Bundle Browsing"
- Confirm your phone number (MSISDN)
- Enter the OTP within the allowed time
- Confirm activation
- Dial 111 and choose English
- Say: "Activate Roaming" or "Deactivate Roaming"
- Enter your phone number (MSISDN)
- Enter the OTP sent to your phone
- Confirm - you'll be informed of success
- Dial 111 and choose English
- Say: "I have an over-scratched card"
- Enter the 5 visible consecutive digits
- Enter the Serial Number
- Enter the Batch Number
- The system will provide the correct recharge key
Find out if your card is Active, Used, Expired, or Locked
- Dial 111 and choose English
- Say: "Query recharge card status"
- Provide either the Recharge Key or Serial number
- The system will tell you the status
Transfer airtime in USD or ZWG
- Dial 111 and choose English
- Say: "Transfer airtime"
- Enter the Currency, Amount, and Recipient
- Confirm the transfer
- Dial 111 and choose English
- Say: "Query roaming partners"
- Specify your query (e.g., "roaming partners in Botswana")
- Details of the roaming partner will be returned
- Dial 111 and choose English
- Say: "Query shop details"
- Specify your query (e.g., "directions to Joina Shop" or "shops in Harare")
- Details of the shop will be returned
For when you've locked your SIM card or need phone security numbers
- Dial 111 and choose English
- Say: "Retrieve PIN or PUK"
- Enter your selfcare PIN when prompted
- The system will share your PIN and PUK
Note: eSIMs do not have a PUK
Log complaints for data or SMS issues directly with the bot
- Dial 111 and choose English
- Say: "Log a Network complaint"
- Provide the requested complaint details
- Specify the category: "data" or "SMS"
- You'll receive a reference number (ticket) - keep it handy!
Buy daily, weekly, or monthly bundles anytime
- Dial *143#
- Choose "Data Bundles"
- Select bundle type (daily, weekly, or monthly)
- Choose your preferred bundle size
- Confirm your purchase
