Frequently Asked Questions

Bundles of Joy are discounted voice bundles that let you enjoy more talk time for less. You can use them for local calls to both Econet and other networks.

It's super easy! You can get your bundle through any of these channels:

• Dial *143#, *151#, or *153# and follow the steps
• Open the My Econet App and go to the bundles section
• Visit any Econet shop and ask for a "Voice Bundle of Joy"

Yes, you can! The first bundle you buy will be used up first, then the next one will kick in automatically. You can buy as many times as you like in a day - there's no limit!

If you're a prepaid or hybrid customer, you're good to go! Unfortunately, post-paid customers can't buy these bundles just yet.

No, Bundles of Joy are for local calls only and only work while you're in Zimbabwe. They cannot be used for international calls or while roaming.

Different bundles have different lifespans - some last a day, some 3 days, others a week, two weeks, or even a month. Pick what works for you. The bundles are available in both ZWG and USD, it's your choice.

It's super easy! Just dial *151# and confirm your details. Or visit any nearby EcoCash agent or Econet shop with your national ID or passport and we'll get you sorted.

It's completely FREE to register, no hidden charges! There are also no monthly fees - we only charge per transaction.

Absolutely! Your money lives securely in your EcoCash wallet, not on your SIM card. Just make sure no one else knows your PIN, not even family.

Dial *151#, choose "Send Money," enter the recipient's number and amount, then confirm with your PIN. It's charged at 3.3% of the amount you send.

Yes! Dial *151*6# to apply for a Kashagi loan, repayable in 30 days.

It's a great way to receive money from abroad. You can cash out for free or move funds to your local wallet for easy spending. You'll receive funds in your USD Diaspora wallet.

We're here to help!

• Toll-free: 114
• WhatsApp: 0777 222 151
• SMS: 0771 222 114
• Social Media: EcoCash Zimbabwe on Facebook, @EcoCashZW on Twitter, @EcoCash_Zimbabwe on Instagram

Roaming is a facility that allows mobile subscribers to travel from one country to another and use their mobile numbers in a visited network as if they are in their home country. All the services that you use whilst in your home country will work whilst roaming, such as voice, data, SMS, EcoCash, Banking services, etc.

Dial *140#, select option 3. Select option 1 to activate roaming and option 2 to deactivate roaming. Activation must be done before you leave Zimbabwe.

You need to do this at least 48 working hours before you travel:

• Download the roaming application form from Postpaid Roaming - Click Here or visit the nearest Econet Shop to fill out the Roaming application
• Hand in the printed form at the nearest Econet shop or send an email to credit@econet.co.zw, copy roaming@econet.co.zw
• Wait to get approval
• After approval, pay a deposit of 20 USD per day per line
• Roaming is activated

Yes, you should recharge your phone with enough credit to last you throughout your stay. However, if you run out of airtime, you can still use your usual recharge channels including airtime transfer, EcoCash, and banks. For physical card recharging, you can only use Econet recharge cards/airtime vouchers.

You can check your balance through USSD messages, by dialing *125#.

The caps only work when using data in your home country, Zimbabwe. Self-data usage management is encouraged whilst roaming.

No, local bundles such as Private Wi-Fi, WhatsApp/Data bundles are only for use whilst in Zimbabwe and will not work when you are abroad. You can use our smart roaming bundles available on *143#, for a few selected destinations.

Yes, Data Roaming is billed from your main wallet. If Out of Bundle Browsing is deactivated, browsing will fail as billing will try to access your bundle which does not work while roaming.

Your phone will automatically log onto one of the networks in that country. If this does not happen automatically, you may manually select either of the available networks to enjoy your seamless communication convenience.

The list of our active roaming partners and the roaming tariffs are available on the following links:

• Postpaid Roaming Partners & Tariffs - Click Here
• Prepaid Roaming Partners & Tariffs - Click Here

If you're having trouble connecting, try restarting your device and manually selecting networks from the settings menu. Please ensure that your device is not locked to 4G/LTE. Network settings should be set to 5G Auto for the latest iPhones and 3G/2G Auto for Android devices.

If this fails, engage your relationship manager or email roamingops@econet.co.zw.

When making a call to Zimbabwe, a home call, first put in the country code and proceed to dial. You should prefix country codes when making calls.

You can reach the call center by adding the international prefix and then dialing: +263111.

When making a call to Zimbabwe, a home call, first put in the country code and proceed to dial. You should prefix country codes when making calls.

For every call received, the customer pays for the international leg of the call whilst the one who initiated the call pays for the local leg of the call.

To use data roaming, simply turn on your mobile data AND enable mobile data upon arrival abroad. If mobile data is switched off, you will not be able to browse whilst roaming. Also, ensure that your APN is set to econet.net.

An Access Point Name (APN) is a setting that connects your device to your provider's data network. To set your APN correctly, change it to Econet.net under Mobile Network settings.

Roaming charges depend on the country you are visiting and the network you are roaming on.

View Postpaid Roaming Tariffs - Click Here

View Prepaid Roaming Tariffs - Click Here

ACS lets you borrow airtime or bundles when your balance runs low, so you stay connected even when you're out of credit. Just dial *179# or use the My Econet App to borrow instantly.

It depends on how much you top up monthly. You may qualify to borrow either USD or ZWG airtime:

USD Options: $0.50, $0.75, $1, $2, $3, $5, $7, or $10

ZWG Options: ZWL $5, $7, $10, $15, $20, or $25

Your loan is automatically paid back the next time you recharge. We recommend you repay within 7 days to keep using the service smoothly. You can't borrow again before you repay your previous balance.

Yogamez is an online gaming platform made for Zimbabwean gamers. You can play free and paid games, join tournaments, and win prizes like airtime and gadgets.

Spin & Win is a fun mobile game from Econet. All prepaid customers can play! Just get your tickets via the web (www.winners.econet.co.zw), USSD (*804#), or SMS, then you're ready to start spinning and winning.

Buddie Beatz is a free music streaming app created especially for Zimbabwean music lovers. You'll find thousands of tracks by local artists, all in one place. Download it from Google Play Store or visit https://buddiesbeatz.co.zw/app/home

EcoChat is your AI-powered chat assistant — built to answer your questions instantly, anytime you need help or information. You can access it by dialing 449, *449#, or send SUB via SMS to 449.

The FAITH App is a digital space for daily spiritual inspiration. You'll find Bible-based content in audio, video, and text. You can find it on Google Play Store, Apple App Store, or by dialing *205#. There's a 24-hour free trial available.

Yoplay is a fun and exciting mobile gaming platform that gives you instant access to loads of games right on your phone. Just subscribe and start playing — it's entertainment made easy! Visit yomixplay.co.zw to get started.

Guess & Win is a trivia game for Econet users aged 18 and up. Dial 403 to sign up for a free 24-hour trial. After that, you get 120 minutes per day on 403 and unlimited play on 765. Top players can win cash prizes ($500 for first place).

It's a free app from Econet that helps you manage your account, check balances, buy bundles, send airtime, and more, all in one place. Available for Android and iOS users.

YoMix is a mobile app from Econet Zimbabwe that allows prepaid customers to create their preferred mix of Voice, Data, SMS, and other content services. You can download the app or dial *142# to access it.

The service is available for all registered Econet prepaid users.

It's easy to get started:

• Step 1: Download the application
• Step 2: Sign up a new number
• Step 3: Set up a password
• Step 4: Request a verification code

Bundles can be purchased via the main account's airtime balance or EcoCash.

Click forgot PIN and you will be redirected to a page where you will be able to reset your PIN.

You need to be a prepaid customer. Register your number on YoMix and create your PIN.

The app is zero-rated, meaning using YoMix does not incur data charges.

Yes definitely. You can select the gifting option to purchase a bundle for another person.

If you don't use up all the volumes, you will not be able to use them after expiry. We encourage you to use all the services you mix within the validity period selected.

This is the option that allows you to refill your bundles once they near depletion. You can use the option to refill one or more services without mixing a new bundle.

Yes! You can create more than 1 bundle on YoMix. You can have different daily, 3-day, weekly, bi-weekly (14 days), and monthly bundles. You can also have more than 1 bundle for each validity.

On the YoMix application, you can mix preferred bundles, gift bundles, do airtime top-up, do airtime transfers, and retrieve SIM PIN & PUK.

The app does not collect or share any personal user data, and all data is encrypted in transit.

You can also access YoMix via USSD (*142#), giving customers bundle customisation even without a smartphone.

MyKidzHub is designed for kids between 0-16 years. It's available to all Econet prepaid subscribers with smartphones. Dial *682# or visit mykidzhub.econet.co.zw to subscribe.