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Refurbished Econet shop re-opens in Bulawayo

03 October 2022

Econet Wireless Zimbabwe re-opened its refurbished main shop in Bulawayo on Friday.

The shop was closed for extensive renovations earlier in April this year, as the company worked at an all-new, customer-centric and eco-friendly design, which is better suited to deliver a vastly improved customer experience.

The refurbishment is part of Econet’s ongoing policy of implementing an innovative, one-stop-shop concept that ensures great customer experience while leveraging advanced back-office systems and communication technologies to improve customer service.

The shop, located in the Bulawayo's central business district, now has an all-new, completely refurbished interior layout, with a spacious and customer-friendly ambiance, featuring a mix of-the-art, self-service technology and conventional face-to-face counters. 

The building’s meeting rooms and office space have also been fully redesigned, with the entire roof of the building now overlaid with solar panels, to ensure clean energy supply for the building.

Speaking at the re-opening Econet chief operating officer, Mr Kezito Makuni, said the new-look shop demonstrates the company’s dedication to continuously delivery improved service to all its customers, and Econet’s commitment to Bulawayo and the southern region as a whole.

“Our branches are an integral part of the communities we serve and we operate in, and so our aim is to help them by enhancing our presence here and by enabling easy access to our products and services,” he said.

Mr Makuni said the new shop will offer end-to-end support to Econet customers, ranging from airtime purchases, new SIM purchases and replacements, bill payments, EcoCash and Steward Bank services, as well as the sale of mobile devices, among other services.

“This shop serves more than 20 000 customers every month, who walk through these doors to buy airtime, purchase handsets and SIM cards, and to get support with various queries for services such as Ecocash transactions reversals and the like.

“We are also excited to announce that the one-stop-shop will also now be hosting a dedicated, high value customer section, for priority service experience for our HVCs,” Mr Makuni said.

The new shop is expected to increase multi-sectoral business linkages in Bulawayo and provide communication solutions for various industries in the region.