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An eSIM is an embedded SIM inside your device. With eSIM, there’s no physical SIM card that you need to insert.
Simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.
It means that it can only be used with a specific network provider.
If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.
Yes, it is possible if your phone is not locked to a specific network.
An eSIM profile is necessary in order to connect to the network to send and receive calls, texts and data without hassles of managing physical SIM.
This is purely an eSIM only for now.
You can attempt to download it again by scanning the QR code. For more assistance, please escalate via normal escalation channel to CSD Back Office.
If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team by submitting a ticket.
An eSIM profile can be downloaded in a matter of seconds.