Interactive Voice Response - IVR
We are on a path to international standards level and to begin with we have invested in the best technology to support our Contact Centre. Econet was the first ever mobile network provider in Zimbabwe to put in place, the Interactive Voice Response (IVR) function. This is a channel which customers can use to information on all Econet products electronically without having to speak to an operator. Subscribers can get assistance with issues as Voicemail, SMS, tariffs, current time enquiries and additional product information. We encourage our valued subscribers to utilise this channel as the IVR is available 24 hours a day.